FAQs
Our Customer Experience Commitment
Learn about DRP Collision's commitment to exceptional customer service.
Owner Kendall Ickes walks you through what to expect from the moment you contact them to the final delivery of your repaired vehicle.
We prioritize your peace of mind and handle insurance matters to make the process as smooth as possible!
Ensuring Your Safety with Quality Control
Discover DRP Collision's comprehensive quality control process.
Kendall explains how we ensure your vehicle's safety through every step of the repair, using their Dedicated Production System (DPS) and meticulous inspections to meet manufacturer standards.
Advanced Technology for Superior Repairs
Get a behind-the-scenes look at the advanced technology used at DRP Collision.
Our state-of-the-art equipment, including ADAS calibrations, aluminum repair tools, and OEM system connections, ensures high-quality, in-house repairs.
Why Certified Technicians Matter
Learn why choosing certified collision repair technicians is crucial for modern vehicles.
Kendall explains the importance of specialized training and how DRP Collision’s certified team ensures high-quality, safe repairs, often covered by insurance!
DRP Collision: Flawless Paint Matching and Finishing
Discover how DRP Collision achieves flawless paint matching and high-quality finishes.
We use advanced technology and skilled technicians to ensure an "invisible repair," restoring your vehicle to its original beauty!
Understanding and Repairing Frame Damage
Learn about frame damage and how DRP Collision expertly repairs it.
Owner Kendall Ickes explains the process, emphasizing our use of advanced technology and rigorous quality inspections to restore your vehicle's safety and integrity.
Navigating Insurance Claims Made Easy
Get expert guidance on navigating insurance claims for collision repair.
DRP Collision can help simplify the process, from initial steps to coordinating with your insurance provider.
Your Right to Choose: Collision Repair in Virginia
Understand your rights as a vehicle owner in Virginia.
You have the legal right to choose your collision repair center, regardless of insurance company recommendations.
Learn why this choice matters for quality service, guarantees, and peace of mind.
Contact DRP Collision for trusted support throughout your repair journey.
Potential Rate Increases After a Claim
Insurance companies consider a lot of factors when adjusting rates.
At DRP Collision, we understand what might cause a rate increase, and what won’t.
We’re here to help you understand insurance and policies when repairing your vehicle!
Original (OEM) Parts vs. Aftermarket Parts
Knowing what’s going into your vehicle after a repair can make a big difference!
Many customers choose aftermarket parts to save money, and hope that their insurance would cover OEM parts. But that’s not always the case!
DRP Collision helps by working with insurance companies to ensure that the parts used in your vehicle repair will stand the test of time!
What To Do Immediately After an Accident
Knowing what steps to take after an accident can make a big difference in your stress, and your insurance claim!
Owner Kendall Ickes explains what’s important to ensure a stress-free accident claim, and best possible results long-term.
We’ll even help guide you through the insurance claim process, and the repairs to be expected!
Can I Wash My Car After a Repair?
Taking care of your newly repaired vehicle is essential in ensuring longevity of both your vehicle, and the repair!
We recommend waiting 30 DAYS before using any mechanical car wash or brushes, to ensure there are no scratches or damage to the finish!
Check for Hidden Damage After ANY Collision!
Just a minor fender bender? Still worth the check!
Even though modern bumpers may “bounce back” after an impact, they also have a lot of electronics and computers behind those bumpers!
Always conduct a thorough check after any impact, or bring your vehicle to us at DRP Collision for a thorough assessment!
Why Local Shops Can Be Better Than National Chains
Here at DRP Collision, we take pride in the care we give to each and every one of our repairs.
At our shop, you’re not just a number. We take the time to understand your vehicle, and you as its driver.
Finally, we’re committed to making sure that getting your car repaired isn’t another frustrating experience in your day!
Don’t Wait to Repair Even Minor Dents or Scratches
While seemingly small damage may look like there’s no urgency, there is often more at risk than you think!
Even minor dents and scratches can create openings for dirt, water, and other contaminants. Over time, this can lead to rust; and that’s where the real trouble begins!
Reach out to DRP Collision to have those minor dents and scratches taken care of before they become major issues!
